Job Description

Summary:

• The Information Services Lead is responsible for leading and coordinating efforts and content within the designated focus area. This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management.
• The role requires a self-starter who can work with minimal oversight while leading complex projects, mentoring team members, and driving operational and clinical outcomes.

Requirements:

Education:

• Associate’s or Bachelor’s degree preferred in:
  • Healthcare
  • Business
  • Information Systems

Skills:

• Strong problem-solving and multitasking abilities
• Excellent organizational and time management skills
• Ability to present complex data using charts and graphs
• Ability to adjust to and implement change
• Strong teamwork and collaboration skills
• Proficiency in Microsoft Office applications:
  • Word
  • Excel
  • PowerPoint
• Excellent customer service skills
• Strong written, verbal, and interpersonal communication skills

Experience:

• 5–7 years of experience in healthcare, business, or information systems
• Supervisory experience preferred
• 2+ years of project management experience preferred
• Experience leading multidisciplinary teams and complex projects
• Ability to work independently with minimal supervision
• Experience mentoring peers and junior team members

Preferred Qualifications

• Functional supervision experience
• Experience contributing to performance reviews and corrective actions
• Ability to coordinate work assignments and daily priorities
• Strong healthcare systems knowledge and expertise
• Excellent project management skills
• Ability to independently coordinate and lead projects

Certifications:

• Relevant certifications in area of focus preferred
• For Epic Analysts:
  • Must be proficient in assigned Epic module or certified upon employment
  • Certifications and proficiencies must remain current through ongoing training

Key Responsibilities

Leadership & Team Management

• Serve as the primary representative during implementation phases including build, configuration, testing, go-live support, and optimization.
• Act as an escalation point for focus area support and optimization activities.
• Demonstrate leadership to ensure high-quality outcomes for end users and stakeholders.
• Ensure team adherence to quality standards and organizational best practices.
• Mentor assigned analysts and facilitate cross-training among team members.
• Organize and distribute workloads to ensure deliverables meet customer expectations.
• Provide oversight and guidance to lower-level staff and multidisciplinary teams.
• Coach team members through experimentation, innovation, and problem-solving approaches.
• Promote positive and constructive coaching to improve team self-awareness and performance.

Project & Process Management

• Lead process and requirement analysis, including:
  • Process mapping
  • Flowchart development
  • Requirements elicitation
  • Stakeholder analysis
  • Specification gathering
• Prepare and deliver organized project status reports to stakeholders.
• Manage large and/or sensitive projects throughout the project lifecycle.
• Proactively plan projects and tasks across applications.
• Identify potential roadblocks or conflicts and collaborate with leadership to resolve them.
• Escalate issues appropriately through the chain of command.
• Coordinate communication between application teams and facilitate cross-functional work sessions.

Technical & Application Expertise

• Demonstrate expert-level understanding of assigned applications, clinical/business operations, workflows, and integrated configurations.
• Independently analyze, design, configure, and communicate complex system designs.
• Teach and guide team members in advanced design and configuration practices.
• Collaborate with application and compliance teams to design system processes.
• Maintain expert knowledge of technologies applicable to assigned responsibilities.
• Develop and maintain documentation to enhance efficiency within the focus area.
• Stay current with Epic resources including:
  • Nova release notes
  • User Forum
  • Galaxy
  • Epic User Web documentation

Customer & Stakeholder Engagement

• Build strong relationships with key client administrators based on trust.
• Act as a customer liaison to understand business needs and communicate requirements and timelines.
• Influence operational and clinical project outcomes.
• Develop internal and external communications and articulate project strategies effectively.
• Deliver communication tailored to audiences ranging from project teams to executive leadership.
• Proactively address customer and system service concerns.

Collaboration & Compliance

• Work collaboratively with Application Development teams and Business Process Owners.
• Coordinate across applications for high-impact vendor changes.
• Support organizational policies, procedures, and compliance requirements.
• Perform additional duties as assigned.

Job Tags

Similar Jobs