Job Description

Roles and Responsibilities

• Design, configure, build, test, and support Epic Patient Access applications, including Epic Cadence and Prelude.
• Collaborate with business stakeholders to gather requirements and translate them into system configurations and workflow improvements.
• Design and optimize scheduling, registration, admissions, referrals, authorization, insurance verification, and patient throughput workflows.
• Lead medium- to large-scale Epic enhancements, upgrades, and implementation initiatives through design, build, testing, and deployment.
• Configure visit types, work queues, registration forms, referral templates, provider records, and related application components.
• Serve as the subject matter expert (SME) for Epic Patient Access modules and related operational workflows.
• Perform workflow analysis, troubleshoot application issues, and implement system enhancements.
• Participate in design reviews, validation sessions, testing, and change management activities.
• Identify opportunities for system optimization and collaborate with cross-functional teams to implement improvements.
• Support production issues, incident resolution, and on-call activities as required.
• Develop and maintain functional documentation, configuration standards, and testing artifacts.
• Partner with training teams to develop application-specific training materials and support end-user education.
• Mentor junior analysts on Epic functionality, best practices, workflow design, and system configuration.
• Ensure compliance with organizational standards for configuration management and change control.
• Communicate effectively with stakeholders throughout the project lifecycle.

Required Qualifications

• Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or a related field (or equivalent experience).
• 4+ years of experience supporting Epic Patient Access applications in a healthcare environment.
• Active Epic Cadence Certification.
• Strong knowledge of Patient Access workflows, including:
  • Patient Scheduling
  • Registration
  • Admissions
  • Patient Flow
  • Insurance Verification
  • Real-Time Eligibility
  • Referrals and Authorizations
• 4+ years of experience configuring and supporting Epic Patient Access modules.
• Experience leading application enhancements, upgrades, and testing activities.
• Experience with workflow analysis, system configuration, troubleshooting, and documentation.
• Strong analytical, communication, and stakeholder management skills.
• Experience with Decision Trees.

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